Return and refund policy
Thank you for choosing Amallaz. Please read our Return and Refund Policy carefully before using our services.
Immigration Services:
- Our immigration services involve non-refundable fees for the administrative processes and assistance provided. Once payment is made, refunds are not available.
Translation Services:
- For translation services, if there are inaccuracies due to our error, we will make reasonable efforts to correct them. However, refunds are not provided for completed translation services.
Affiliate Services (Insurance, Healthcare):
- Services provided by our affiliates, insurance, and healthcare, are subject to the respective policies of those affiliates. Please refer to their terms and conditions for information on returns and refunds.
Cancellation Policy:
- Cancellations for immigration and translation services must be made within 24 hours of placing the order. No cancellations are accepted after this period.
Contact Information:
- For any concerns related to our services or requests for refunds, please contact our customer service at [your email or phone number] within [specific time frame, e.g., 7 days].
Refund Eligibility:
- Refunds may be considered in exceptional cases where there is a clear error on our part or if the services are not delivered as described. Each case will be reviewed individually.
Refund Process:
- To request a refund, please provide details of the issue, along with any supporting documentation. Refund requests will be processed within [specific time frame, e.g., 14 days] after approval.
Changes to the Policy:
- Amallaz reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on the website.
By using our services, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy. If you have any questions or concerns, please contact our customer service. Thank you for choosing Amallaz.
